Terms of Service

Last updated 22 August 2026

1. Your account

• You must be 18 or older to order.
• An account is created against your mobile number and verified with a one-time code. Keep access to that number secure — anyone who can receive its codes can use your account.
• Give accurate delivery details. We are not responsible for an order delivered to a wrong address you entered.
• We may suspend an account that is used fraudulently, abusively, or to resell our products.

2. Placing an order

An order is an offer to buy. It becomes a contract only when we confirm it in the app. We may decline an order, or part of it, if:

• an item is out of stock;
• your address falls outside the delivery zone shown at checkout;
• the order does not meet the minimum order value for that zone; or
• we reasonably suspect fraud or misuse.

If we decline after you have paid, we refund you in full under our Refund Policy.

3. Prices, fees and taxes

• All prices shown in the app are inclusive of GST. The price you see on a product is the price you pay for it.
• A delivery fee, minimum order value and free-delivery threshold apply, and they depend on your delivery zone. The exact figures for your address are shown in your cart before you pay — those are the ones that apply.
• Prices can change at any time. The price that applies is the one shown in your cart when you place the order.
• Fresh produce is sold by approximate weight. Actual weight may vary slightly from the pack size shown; we do not charge more for a small overage.
• Your tax invoice is available in the app under Orders after delivery.

4. Payment

• We accept online payment through our payment gateway, and cash on delivery where the app offers it. Cash on delivery has a maximum order value, shown at checkout.
• Card, UPI and bank details are handled entirely by the payment gateway. We never see or store them.
• If an online payment fails or is not confirmed within 30 minutes, the order is cancelled automatically and any stock we were holding is released. If money left your account for such an order it is refunded — see the Refund Policy.

5. Delivery

• We deliver only within our published service zones in Bengaluru. Enter your address to see whether we reach you.
• Delivery time estimates and slots are estimates, not guarantees. Traffic, weather, and supply can move them.
• Someone aged 18 or over must be available at the address to receive the order.
• If nobody is reachable, our delivery partner will attempt contact on the phone number on the order. If we still cannot deliver, the order may be returned and treated as a failed delivery.
• Risk in the goods passes to you on delivery.

6. Product quality and organic claims

We describe products as accurately as we can. Photographs are illustrative; fresh produce varies naturally in size, shape and colour.

Where a product carries an organic certification, the certifying body and certificate details are shown on the product page. Where no certification is shown, none is claimed.

If an item arrives damaged, spoiled, past its date, or is not what you ordered, tell us within 24 hours of delivery and we will put it right — see the Refund Policy.

7. Cancellation

You can cancel an order yourself in the app until we begin picking it. After that, contact support. The full rules are in our Cancellation Policy.

8. Coupons and offers

• Each coupon has its own conditions — minimum spend, expiry, eligible products and usage limits — shown with the coupon.
• One coupon per order unless stated otherwise.
• We may withdraw or change an offer at any time, but not for an order you have already placed.
• Coupons have no cash value and cannot be exchanged for cash.
• Coupons obtained by abuse of the system — multiple accounts, automated redemption, resale — will be voided.

9. Acceptable use

You agree not to:

• use the service for anything unlawful;
• resell products bought from us without our written agreement;
• interfere with the service, probe it for vulnerabilities without permission, or attempt to access another customer's account or data;
• scrape, copy or reuse our catalogue, prices, photographs or content commercially; or
• abuse, threaten or harass our staff or delivery partners.

10. Our content

The app, website, brand, logos, product photography and catalogue are owned by Bhagavatha Groups or its licensors. You get a personal, non-transferable licence to use the app to shop with us — nothing more.

11. Our responsibility to you

We are responsible for delivering the goods you ordered, in the condition described, and for the statutory rights you have as a consumer.

To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability for any order is limited to the amount you paid for that order. Nothing in these terms excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

We do not promise the app will be uninterrupted or error-free. We may suspend it for maintenance.

12. Events outside our control

We are not liable for failing to deliver because of events beyond our reasonable control — including severe weather, flooding, strikes, civil unrest, government restrictions, power or network failure, or supply interruption. If such an event affects your order we will contact you and refund you in full if we cannot fulfil it.

13. Changes to these terms

We may update these terms. The version that applies to your order is the one published when you placed it. Material changes will be notified in the app before they take effect.

14. Governing law and disputes

These terms are governed by the laws of India. Courts at Bengaluru, Karnataka have exclusive jurisdiction.

Please contact us first — most problems are resolved the same day.

15. Grievance redressal

As required by the Consumer Protection (E-Commerce) Rules, 2020: